Refund policy
We want you to be completely satisfied with your purchase. If you are not, you may return most items within 30 days of the delivery date.
- Return Conditions: Items must be new, unused, unwashed, free of any signs of wear, and have all original tags attached.
- Exclusions: Items marked as "Final Sale," intimates, swimwear, and certain accessories are not eligible for return or exchange for hygiene reasons.
- Return Process: To initiate a return, please visit the "Returns" section on lulus-fashion.com or contact us at info@lulus-fashion.com to receive return instructions and a return shipping label.
- Refunds: Refunds will be issued to the original payment method within 5–10 business days after the returned item is received and inspected at our warehouse.
- Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item received was defective, damaged, or incorrect.